Mission Control — Terms of Service

SellerSlice LLC

📋 TL;DR — The plain-language version

We wrote real, readable terms below, but here's the gist. This summary is not the contract — the numbered sections are.

• What this is. Mission Control is a B2B software platform (plus optional agency services) for Amazon sellers and the agencies that serve them. By using it, you're agreeing to these Terms. It's for businesses and people 18+, not consumers or kids.
• Your data is yours. You own your business data — your brand, ASINs, listings, ad numbers, P&Ls, photos, plans. We get a narrow license only to run the Service for you. We do not sell or share your personal information, and we honor Global Privacy Control signals (see our Privacy Policy).
• Your Amazon data is sacred. Anything we pull from Amazon (SP-API / Advertising API) is used only to support your business. We never pool it across clients, never benchmark you against other sellers, never feed it to AI training, and we delete it (we don't just "anonymize" it) within 30 days when you disconnect.
• AI is a co-pilot, not the pilot. Our AI features (copywriting, Marketing-Ready scoring, reports, Morning Review) are suggestions. A human reviews before anything touches your account. AI can be wrong — check its work.
• Billing is honest. Paid plans auto-renew. We show you the price and "renews until cancelled" before you pay, with a separate checkbox you have to tick yourself. Cancelling is one click — as easy as signing up. Miss a payment and you get 21 days of warnings and a pause before anything is cancelled.
• No magic results promised. We don't guarantee sales, rankings, ACoS, or Buy Box outcomes. The software is provided "as-is."
• If something goes wrong. Disputes go to court in King County, Washington — no forced arbitration, no class-action waiver. We have a notice-and-cure step so we can try to fix things first. Our liability is capped, with important carve-outs. Statutory privacy/data-subject rights and regulator complaints are always pursued in your own jurisdiction, not King County.

Table of Contents

1. Acceptance of these Terms
2. Eligibility & business use
3. Authority to bind your organization
4. The Service
5. Multi-user accounts & roles
6. Connected Amazon & third-party accounts
7. Data ownership & license
8. Your Amazon data — handling & deletion
9. Artificial intelligence features
10. Automated actions you authorize
11. Acceptable use
12. Subscriptions, billing & auto-renewal
13. Cancellation, pause & refunds
14. Non-payment & grace period
15. Promo codes & comps
16. Privacy, data-subject rights & breach notification
17. Tool, not your agent
18. Warranty disclaimer (AS-IS / AS-AVAILABLE)
19. No guarantee of results
20. Indemnification
21. Confidentiality
22. Limitation of liability
23. Suspension & termination
24. Dispute resolution & governing law
25. Order of precedence
26. Changes to these Terms
27. General provisions
28. Contact
29. Changelog

1. Acceptance of these Terms

1.1 These Terms of Service ("Terms") are a binding agreement between you and your organization ("you," "Customer," "your") and SellerSlice LLC, a Washington State limited liability company ("SellerSlice," "we," "us," "our"). They govern your access to and use of the Mission Control platform, including the employee/agency workspace and the client portal (collectively, the "Service").

1.2 You accept these Terms when you do any of the following: (a) check the "I agree to the Terms of Service and Privacy Policy" box at signup; (b) create or access a Mission Control account; or (c) use the Service in any way. The acceptance checkbox is intended to be presented unchecked by default, requiring your affirmative action to accept.

1.3 We record your acceptance. When you accept, we record the version of these Terms and of the Privacy Policy you accepted, the date and time, your user ID, and your IP address and user-agent, as proof of consent (consistent with the federal Restore Online Shoppers' Confidence Act ("ROSCA"), GDPR Recital 32, and California's Automatic Renewal Law). We retain that proof per our Data Retention Schedule.

1.4 If you do not agree to these Terms, do not use the Service.

1.5 These Terms incorporate by reference the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Data Processing Agreement, the Sub-processor List, and the AI Disclosure. Where you and SellerSlice have also signed a service agreement (Help Desk, Full-Service, ProAction, Advertising, Partnership, or similar), §25 (Order of precedence) governs conflicts.

2. Eligibility & business use

2.1 Business-to-business only. The Service is offered solely for business and professional use. It is not a consumer service.

2.2 18+. You must be at least 18 years old to use the Service. We do not knowingly permit access by anyone under 18 and do not direct the Service to children.

2.3 You represent that you are using the Service in the course of a trade, business, craft, or profession, and that you are not a "consumer" for purposes of consumer-protection statutes that turn on personal/household use. This B2B-only character is load-bearing for the governing-law and venue terms in §24.

3. Authority to bind your organization

3.1 If you accept these Terms or use the Service on behalf of a company, agency, or other entity, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "Customer" refer to that organization.

3.2 The individual who creates the account is designated the Owner of that organization's workspace and is responsible for managing user access under §5.

4. The Service

4.1 Mission Control is a software-as-a-service platform that helps Amazon sellers and the agencies serving them manage listings, advertising, shipments, promotions, profit-and-loss, reporting, tasks, meetings, brand plans, and related operations, including a separate client portal for agency clients.

4.2 Where you also engage SellerSlice for agency services — Help Desk, Full-Service, ProAction, Advertising, Ignite, Elevate, or Partnership — those services are provided under separate service agreements. These Terms govern the software; the service agreements govern the services (see §25).

4.3 We continuously improve the Service. We may add, change, or remove features. We will not make a material reduction to a paid feature you rely on without reasonable notice.

5. Multi-user accounts & roles

5.1 The Owner may invite teammates and assign roles — including Admin, Billing, Member, and Viewer — each with differentiated permissions. You can manage roles and access in your team/workspace settings.

5.2 The Owner is responsible for: (a) the acts and omissions of users it invites; (b) maintaining the confidentiality of account credentials; and (c) promptly deactivating users who should no longer have access. You agree not to share credentials between individuals.

5.3 You are responsible for all activity that occurs under your account, except activity arising from SellerSlice's own willful misconduct or breach of these Terms. This responsibility allocation is subject to, and does not enlarge SellerSlice's liability beyond, the limitation-of-liability framework in §22.

6. Connected Amazon & third-party accounts

6.1 You connect your own accounts. To use Amazon-data features, you authorize Mission Control to access your Amazon Selling Partner API ("SP-API") and/or Amazon Advertising API on a per-client basis through Amazon's OAuth flow. You may also connect Google Calendar/Meet via per-user OAuth.

6.2 Your warranties. You represent and warrant that: (a) you are entitled to grant that access; (b) you will comply with Amazon's terms, policies, and the Amazon Acceptable Use Policy ("AUP") and Data Protection Policy ("DPP"); and (c) you will not authorize access to any account you are not entitled to manage.

6.3 No shared credentials. Consistent with the Amazon DPP and AUP, you must authorize access through Amazon's authorization mechanisms — not by sharing Seller Central usernames, passwords, or other credentials. We will likewise never ask you to share them.

6.4 You are responsible for account activity. You are solely responsible for activity on your connected Amazon and third-party accounts, except to the extent caused by SellerSlice's own willful misconduct or breach of these Terms. This carve-out is subject to, and does not enlarge SellerSlice's liability beyond, the limitation-of-liability framework in §22.

6.5 Deletion on disconnect. When you disconnect a connected Amazon account, de-authorize the application, or close your account, we permanently delete (destroy) the associated Amazon-sourced data and stored credentials as described in §8 — within 30 days, using a destruction method aligned with NIST SP 800-88, and never by anonymization.

6.6 Amazon is the source, not our sub-processor. Amazon operates the SP-API and Advertising API as an independent controller and data source. Amazon is not our sub-processor, and your relationship with Amazon is governed by your own agreements with Amazon.

7. Data ownership & license

7.1 You own your data. As between you and SellerSlice, you retain all right, title, and interest in and to the data and content you provide or that is generated for you through the Service — including your brand name, ASINs, listings copy, advertising performance, profit-and-loss figures, product photos, and brand plans ("Customer Data"). No ownership of Customer Data transfers to SellerSlice.

7.2 Narrow operational license. You grant SellerSlice a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, and otherwise use Customer Data solely to provide, secure, back up, maintain, and support the Service for you, and as you direct through your use of the Service. This license terminates when the relevant Customer Data is deleted or your account is closed, subject only to the legally-required retention described in our Data Retention Schedule.

7.3 De-identified / aggregated analytics — non-Amazon data only. SellerSlice may create and use de-identified and aggregated data derived from non-Amazon Customer Data to operate, analyze, and improve the Service, provided that such data cannot reasonably be used to identify you or any individual and is never re-associated with you. We will not attempt to re-identify de-identified data.

7.4 Amazon-derived data is categorically excluded. Notwithstanding anything in this §7, all data sourced from or derived from the Amazon SP-API or Advertising API ("Amazon Information") is excluded from any use under §7.3 and from any training, fine-tuning, model-improvement, service-improvement, benchmarking, or cross-client analytics. Amazon Information is used solely to support your own business, is never aggregated across clients, is never used for cross-client benchmarking, and is never disclosed to other clients. This restriction is required by the Amazon AUP (§§4.4, 4.6) and Amazon Solution Provider Agreement (§§D-7.1, D-7.5), and is non-negotiable. See §8.

7.5 Feedback. If you give us suggestions or feedback about the Service, we may use it without restriction or obligation to you.

8. Your Amazon data — handling & deletion

This section is a binding commitment about how we treat data sourced from Amazon. It mirrors our Privacy Policy §11 and Data Retention Schedule, and is controlled by the Amazon Data Protection Policy ("DPP"), Acceptable Use Policy ("AUP"), and Solution Provider Agreement ("SPA") (text effective 2025-11-25).

8.1 No buyer PII. We use no Restricted SP-API roles. We therefore hold no buyer personally identifiable information — no buyer name, address, email, or phone number.

8.2 Used only for your business. Amazon Information is used solely to support your own Amazon business. It is never aggregated across clients, never used for cross-client benchmarking, and never disclosed to any other client (Amazon AUP §§4.4 / 4.6; SPA §§D-7.1 / D-7.5).

8.3 What we retain, and for how long. While your authorization is active, we retain per-client listing-performance metrics (including before/after change-impact analysis) solely for you. Non-PII Amazon Information is retained for no more than 18 months while authorized and is deleted on de-authorization regardless. Any Amazon-sourced PII (none is expected, given §8.1) would be held for no more than 30 days. Security and audit logs are retained for at least 12 months (Amazon DPP).

8.4 Deletion on de-authorization — delete, not anonymize. On disconnection, de-authorization, or account closure, we permanently delete (destroy) all Amazon Information for the affected client and region within 30 days, using a destruction method aligned with NIST SP 800-88. Anonymization is categorically not an accepted substitute for deletion under the Amazon DPP, and we do not rely on it. The only carve-out is data we are legally required to retain, which is access-restricted and deleted when the legal basis lapses.

8.5 No AI training on Amazon Information. Amazon Information is never used to train, fine-tune, or improve any AI, machine-learning, or large-language model, whether ours or a third party's. We require this prohibition to be flowed down to our AI sub-processors by contract. See §9 and the AI Disclosure.

8.6 Security controls and incidents. We maintain the security posture required by the Amazon DPP — including encryption of Amazon Information in transit and at rest, role-gated least-privilege access with periodic access reviews and prompt deprovisioning, vulnerability management, periodic penetration testing, and key rotation. The full security-control commitments and our misuse-reporting channel to Amazon (spapi-abuse@amazon.com) are detailed in the Acceptable Use Policy and Security overview; the binding §8 commitments here are a summary and not the complete set. We maintain a named Amazon Information Security Point of Contact ("IMPOC"), reachable via privacy@sellerslice.com, and will notify Amazon at security@amazon.com within 24 hours of detecting a security incident involving Amazon Information (Amazon DPP). Notification to you and to regulators is addressed in §16.

9. Artificial intelligence features

9.1 What uses AI. Certain features use artificial intelligence, including AI copywriting and copy research, Marketing-Ready scoring, AI report generation, and the internal Morning Review / News feature. The full disclosure — including the model vendors we use (Anthropic, OpenAI, xAI/Grok, and the Vercel AI Gateway routing layer), their purposes, and data handling — lives in the AI Disclosure.

9.2 Advisory only; humans decide. AI features are decision-support tools. AI output is reviewed and editable by a human before any action is taken on your Amazon account. No AI feature makes a decision that produces a legal or similarly significant effect on you without human review (GDPR Article 22; UK DUAA 2025; Quebec Law 25 art. 12.1; and, on the timelines noted in §9.6, the Australian automated-decision-making transparency reforms). You may request human review of, and contest, any AI-assisted output by contacting help@sellerslice.com.

9.3 AI output may be wrong. AI-generated content can be inaccurate, incomplete, or unsuitable. We provide it without warranty. You are responsible for reviewing and verifying AI output before relying on or acting on it.

9.4 No training on your data. We do not use Customer Data or Amazon Information to train, fine-tune, or improve any third-party model, and we require this prohibition to be flowed down to our AI sub-processors by contract. You retain ownership of AI output generated for you under §7.1.

9.5 No external training feeds. You may not feed Service-derived data into external large-language models or AI systems for the purpose of training or improving those systems. Transient inference (sending a prompt to get a one-time response, with no retention or training) is permitted where it is part of normal use of the Service.

10. Automated actions you authorize

10.1 The Service performs certain automated actions on a schedule or in response to events. By using the Service, you authorize these, including:

• restock / shipment recommendations and approvals;
• promotion scheduling;
• Amazon Data Kiosk synchronization jobs;
• profit-and-loss auto-synchronization (where enabled);
• automated CSV data cleanup;
• the daily reports generation job;
• the Morning Review / News job; and
• outbound transactional email to you and your authorized contacts (via Resend, from mail.sellerslice.com).

10.2 You can turn them off. Where a feature supports it, you may disable automated actions in your settings. Some automated actions (for example, security logging and billing) are essential to operating the Service and cannot be disabled while your account is active.

10.3 Automated actions affecting your Amazon account remain subject to the human-review principle in §9.2.

11. Acceptable use

11.1 You agree not to, and not to permit any user to: violate any law or regulation; infringe any third party's rights; upload malware or harmful code; attempt to gain unauthorized access to the Service or to other customers' data; circumvent or probe security or authentication; scrape or access the Service by automated means beyond your authorized scopes; reverse engineer, decompile, or disassemble the Service; resell or sublicense the Service; use the Service to build a competing product; or use the Service to violate Amazon's terms, the Amazon AUP, or the Amazon DPP.

11.2 The full Acceptable Use Policy — including multi-tenant boundaries, flow-down of the Amazon AUP/DPP to you, the no-shared-credentials rule, and our right to report misuse to Amazon at spapi-abuse@amazon.com — is published at /acceptable-use and is incorporated into these Terms.

11.3 We may suspend access to address a violation, a security risk, or a legal requirement, as described in §23.

12. Subscriptions, billing & auto-renewal

12.1 Plans.

• Free tier — no payment required.
• Paid tiers (Base, Boost, Prime) — billed monthly in advance via Stripe.
• Service add-ons — not self-serve; arranged with our team and billed separately.

12.2 Tier changes. Upgrades start a new billing cycle on the day of upgrade (no proration of the prior cycle). Downgrades take effect at your next renewal.

12.3 Auto-renewal — clear, conspicuous, and consented. Paid subscriptions automatically renew at the then-current rate for successive periods until you cancel. Consistent with ROSCA, California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.), New York GBL §527-a, and comparable state laws, before you are charged we present, in visual proximity to the payment button on the purchase screen: (a) the price and billing frequency; (b) that the subscription renews automatically until cancelled; and (c) how to cancel. You must give affirmative consent through a separate, unchecked checkbox that is distinct from your acceptance of these Terms.

12.4 Renewal & price-change notices. We send renewal reminders and advance notice of any price change as required by applicable state law (including the California annual reminder and the New York advance-notice window for qualifying terms). Where a price increase applies, your continued use after the notice period constitutes acceptance. For customers to whom New York GBL §527-a applies, where the price of an auto-renewing subscription materially increases, you may obtain a refund of the increased amount if you cancel within fourteen (14) days of the effective date of the increase; the refund is the difference between the increased charge and the prior price for the unused portion of the then-current term.

12.5 Consent records. We retain proof of your auto-renewal consent for the period required by the California Automatic Renewal Law — three years, or one year after termination, whichever is longer — per our Data Retention Schedule, and consistent with the consent-proof schema described in §1.3.

12.6 The liability-cap Free-tier floor is set at US $100 (see §22.2).

13. Cancellation, pause & refunds

13.1 Click to cancel. You may cancel any time from your billing settings. Cancellation is at least as easy as signing up and requires no call, email, or retention gauntlet.

13.2 What happens on cancel. Your paid plan stays active until the end of the current billing period, then moves to the Free tier. Cancellation is not the same as account closure or offboarding, and cancelling alone does not delete your data.

13.3 Pause — the softer alternative. Where available, you may pause instead of cancel, which preserves your data and settings. We surface pause at the moment of cancellation as an alternative. Pausing and cancelling are distinct; choosing to pause does not trigger offboarding or data deletion.

13.4 Refunds. Subscription fees are generally non-refundable for partial periods, except: (a) the New York price-increase refund right described in §12.4; (b) any prorations expressly handled through Stripe; and (c) any other non-waivable statutory refund right you may have. Nothing in this section limits a non-waivable statutory right.

14. Non-payment & grace period

14.1 If a payment fails, we follow a 21-day grace period before cancellation:

• Day 7 — we warn you that payment failed.
• Day 10 — we pause paid service.
• Day 21 — if still unpaid, we cancel the paid plan and move you to Free.

14.2 We do not delete your data merely because of non-payment; data handling on account closure is governed by §8, §16, and the Data Retention Schedule.

15. Promo codes & comps

15.1 Promo codes apply at signup, in-portal, or at checkout per the rules set when the code was created.

15.2 Comps (free-tier grants from SellerSlice) expire on the date shown on your billing page and revert to Free automatically.

16. Privacy, data-subject rights & breach notification

16.1 Privacy & no sale/share. Our handling of personal information is governed by the Privacy Policy. As stated there and reaffirmed here as an operative term: SellerSlice does not sell or share personal information (as "sell" and "share" are defined under the CCPA/CPRA and comparable US state laws), and we honor Global Privacy Control (GPC) signals. We do not engage in cross-context behavioral advertising.

16.2 Data-subject and consumer rights. Subject to applicable law, you and other individuals may exercise rights of access, correction, deletion, portability, restriction, objection, appeal, and (where applicable) contestation of automated decisions, including under the GDPR (Arts. 15–22), the UK GDPR, the CCPA/CPRA and other US state privacy laws (with a right to appeal), Mexico's LFPDPPP (ARCO rights), Canada's PIPEDA and Quebec Law 25, and the Australian Privacy Act/APPs. Submit requests through the mechanism described in the Privacy Policy (the data-request intake) or to privacy@sellerslice.com. Response timelines, identity verification, and jurisdiction-specific procedures are set out in the Privacy Policy.

16.3 Where rights and complaints are pursued. Statutory data-subject and consumer-privacy rights, and complaints to a supervisory authority or regulator, are pursued in your own jurisdiction under the applicable privacy law and the Privacy Policy — they are not subject to the King County venue clause in §24.

16.4 Breach notification. Where a personal-data breach or security incident triggers notification duties, we will notify the affected party and the relevant regulators within the timelines required by applicable law, which include the following distinct clocks (not to be conflated): (a) Amazon at security@amazon.com within 24 hours for incidents involving Amazon Information (§8.6); (b) under GDPR/UK GDPR Art. 33, the competent supervisory authority without undue delay and within 72 hours of becoming aware; (c) where SellerSlice acts as a processor, notice to you as controller without undue delay as set out in the Data Processing Agreement; (d) under the Australian Notifiable Data Breaches scheme, assessment within 30 days and, where notifiable, notice to the OAIC and affected individuals as soon as practicable; (e) under Mexico's LFPDPPP, notice to affected titulares "de forma inmediata"; and (f) in Canada, notice to the OPC and affected individuals where there is a real risk of significant harm, with parallel notice to Quebec's CAI, and breach records retained for at least 24 months. The full breach-handling commitments and processor/controller mechanics live in the Privacy Policy and Data Processing Agreement.

16.5 Representatives and officers. Appointed representatives and privacy officers — the EU Article 27 representative, the UK representative, the Quebec Law 25 Person in charge of the protection of personal information / privacy officer (Jordache Perozzo, President, privacy@sellerslice.com), and the Amazon IMPOC — are named and published in the Privacy Policy and (for the IMPOC) in §8.6 above.

17. Tool, not your agent

17.1 SellerSlice provides software and, separately, optional agency services. Use of the Service does not make SellerSlice your agent, fiduciary, representative, partner, or joint venturer. Nothing in these Terms creates an agency, partnership, or employment relationship. You remain responsible for decisions about your Amazon business.

18. Warranty disclaimer (AS-IS / AS-AVAILABLE)

18.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. SELLERSLICE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT (this disclaimer is made conspicuously for purposes of RCW 62A.2-316).

18.2 We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service or the third-party APIs it relies on (including Amazon's) will be continuously available. We are not responsible for the availability, accuracy, or behavior of third-party services (including Amazon, Stripe, Google, and our sub-processors).

18.3 Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

19. No guarantee of results

19.1 SellerSlice does not warrant or guarantee any business outcome, including any level of sales, revenue, profit, search ranking, advertising cost of sale (ACoS), Buy Box win rate, conversion, or any other Amazon outcome. AI suggestions, scores, and recommendations are advisory only (see §9).

20. Indemnification

20.1 By you. You will defend, indemnify, and hold harmless SellerSlice and its officers, members, employees, and agents from and against any third-party claim, and any resulting losses, damages, liabilities, and reasonable costs and attorneys' fees, arising out of or relating to: (a) your Customer Data or content; (b) your use of the Service; (c) your violation of these Terms, applicable law, or the Amazon terms/AUP/DPP; or (d) your infringement or misappropriation of a third party's rights.

20.2 By SellerSlice (IP). SellerSlice will defend you against a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual-property rights, and will indemnify you for amounts finally awarded or settled, subject to the limitations in §22. This does not apply to claims arising from Customer Data, your modifications, or your combination of the Service with non-SellerSlice items.

20.3 Process. The indemnified party will promptly notify the indemnifying party, allow it to control the defense (with counsel of its choice), and reasonably cooperate. No settlement that imposes a non-monetary obligation on the indemnified party is binding without its consent.

21. Confidentiality

21.1 Each party may receive the other's Confidential Information — for you, this includes your Amazon financials, P&L, sales, and strategy; for SellerSlice, this includes the non-public aspects of the platform and our pricing.

21.2 The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors with a need to know who are bound by similar obligations.

21.3 Exceptions: information that is or becomes public through no fault of the receiving party; was rightfully known before disclosure; is independently developed; or is rightfully received from a third party. Disclosure compelled by law is permitted with reasonable advance notice where lawful.

21.4 These confidentiality obligations survive termination for as long as the information remains confidential (and for trade secrets, for as long as they remain trade secrets).

22. Limitation of liability

22.1 No indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

22.2 Cap. EXCEPT FOR THE CARVE-OUTS IN §22.3, SELLERSLICE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (a) the fees you paid SellerSlice for the Service in the trailing twelve (12) months before the event giving rise to the claim; or (b) a floor of US $100 (which applies to Free-tier and other no-fee or low-fee accounts so that the cap is not zero).

22.3 Carve-outs — outside the cap. The cap in §22.2 and the exclusion in §22.1 do not apply to: (a) your indemnification obligations under §20.1; (b) a party's breach of its confidentiality obligations under §21; (c) a party's willful misconduct or fraud; (d) SellerSlice's breach of its data-security obligations; and (e) amounts that cannot be limited or excluded under applicable law.

22.4 Allocation of risk. The limitations in this section reflect the agreed allocation of risk between the parties and apply regardless of the theory of liability and notwithstanding the failure of any limited remedy. The responsibility allocations in §§5.3 and 6.4 are subject to this framework and do not create liability beyond it.

23. Suspension & termination

23.1 By you. You may stop using the Service and cancel paid plans per §13.

23.2 By us. We may suspend or terminate your access for: a violation of these Terms or the Acceptable Use Policy; abuse of the Service; a security risk; non-payment (per §14); or as required by law. Where practicable and not legally or security-prohibited, we will give notice and an opportunity to cure (see §24).

23.3 Effect of termination. On termination, your right to use the Service ends. Data handling — including deletion of Amazon Information under §8, the rights and breach commitments in §16, and retention of records we are legally required to keep — is governed by §§8 and 16 and the Data Retention Schedule. Sections that by their nature should survive (including §§7, 8, 16, 18–22, 24, 27) survive termination.

24. Dispute resolution & governing law

24.1 No arbitration; no class-action waiver. At launch, disputes are resolved in court. These Terms do not contain a mandatory arbitration clause or a class-action waiver.

24.2 Notice and cure. Before filing a lawsuit, the complaining party will send written notice describing the dispute to the other (to legal@sellerslice.com for SellerSlice) and the parties will attempt in good faith to resolve it within 30 days. This step does not apply to a request for injunctive or equitable relief to protect intellectual property or Confidential Information.

24.3 Governing law & venue. These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-laws rules. Because the Service is offered business-to-business only (§2), the exclusive venue for any dispute is the state and federal courts located in King County, Washington, and each party consents to personal jurisdiction there — except where applicable mandatory law gives you the right to bring proceedings in, or have them governed by the law of, your local jurisdiction.

24.4 Statutory rights are not waived. Nothing in this section deprives any person of non-waivable local rights. As stated in §16.3, statutory data-subject and consumer-privacy rights and regulator complaints are pursued in the individual's own jurisdiction under the applicable privacy law and the Privacy Policy, and are not subject to this §24 venue clause.

25. Order of precedence

25.1 If there is a conflict between documents, the following order controls (highest first), but only as to the conflicting term:

1. a mutually signed Order Form or service agreement (Help Desk, Full-Service, ProAction, Advertising, Partnership MSA);
2. the Data Processing Agreement;
3. these Terms of Service;
4. the policies incorporated by reference (Privacy Policy, AUP, Cookie Policy, AI Disclosure, Data Retention Schedule, Sub-processor List).

25.2 A signed agreement supersedes these Terms only as to the specific subject matter it expressly addresses; in all other respects these Terms remain in effect.

26. Changes to these Terms

26.1 We may update these Terms as the Service evolves. For material changes, we will provide notice (by email and/or in-product) at least 30 days before they take effect, and — where the change materially affects your rights — we will ask you to re-accept, recording the new acceptance per §1.3.

26.2 "Material change" means a change that meaningfully reduces your rights or increases your obligations (for example, a change to the liability, dispute-resolution, data-license, or fee terms). Non-material changes (clarifications, typo fixes, new optional features) take effect on posting.

26.3 The current version and effective date appear in the header; prior versions are listed in the Changelog and available on request.

27. General provisions

27.1 Entire agreement. These Terms and the documents they incorporate are the entire agreement between you and SellerSlice regarding the Service and supersede prior understandings on that subject (subject to §25).

27.2 Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets. We may assign to an affiliate or successor.

27.3 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.

27.4 No waiver. A failure to enforce a provision is not a waiver.

27.5 Force majeure. Neither party is liable for delay or failure due to causes beyond its reasonable control.

27.6 Independent contractors. The parties are independent contractors (see §17).

27.7 Notices. Legal notices to SellerSlice go to legal@sellerslice.com; notices to you go to the email associated with your account.

27.8 Export & sanctions. You will comply with applicable export-control and economic-sanctions laws and represent you are not subject to them in a way that would prohibit your use of the Service.

28. Contact

SellerSlice LLC — a Washington State limited liability company. See the Privacy Policy for our controller/processor details, appointed representatives, and the legal hub for all related documents.

29. Changelog